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The help center can be used to answer most of your questions about Flexpipe’s material handling system.
Yes, log in to your account and go to order history. You can also call or chat with a customer service representative.
1 to 5 business days depending on your ZIP code. Please refer to our shipping lead time map.
Flexpipe does not claim to meet state or local building code restrictions or regulations. It is your responsibility to contact your local building department to check if there are specific requirements, and you are responsible for any applicable permits and/or costs associated with such projects.
We do not recommend attempting to bend our Flexpipe pipes.
The tube and joint modular handling system was invented in Japan, and in order to maintain full compatibility with other modular systems, we produce the system with metric measurements. We offer a variety of conversion tools and charts to help facilitate the conversion. We try to supply as many Imperial measurements as we can as well.
We sell two types of casters: Your design will determine if insert casters or bolt-on casters are necessary. Our casters range from 3 to 6 inches and each size has a different load capacity. Insert casters are generally used when the cart’s capacity is less than 300 pounds and are the easiest to install, they also do not require other hardware. Bolt-on casters are generally used when the cart’s capacity is above 300 pounds. When using Bolt-On casters it is important to order the necessary plates and bolts as well as making sure your design can accommodate this type of caster.
To learn how to assemble structures as well as other tips and tricks please refer to our How to Build section.
Manual method with pipe cutter: The user rotates the manual pipe cutter around the pipe while snagging the blade against the pipe with each rotation. Within about 10 to12 revolutions, the blade pierces the coated pipe.
Powered method: Flexpipe may be cut with a chop saw, a band saw or an electric pipe cutter.
Flexpipe structures are built using common hand tools, such as a manual pipe cutter, tape measure, marking pen, 5mm Hex Allen wrench, deburring tool and mallet. No significant investment in tools is required to design and build Flexpipe structures. As your experience and usage grows, you may choose to add some power tools to make your job easier such as an electric saw or a drill.
Yes, you can download STEP format CAD files or SKETCH format CAD files here.
No, we only offer metal joints with black e-coating and nickel coating.
We can custom pipes made in different colors and lengths for orders above 1728 pipes however, there is a lead time of 10 weeks. Please contact your project manager for more information.
No, we use roller tracks or stainless steel pipes to slide items. We also suggest aluminium flat pipe if you are looking to mount bins on a pipe. Contact your project manager for similar questions they will be able to give you tips.
No, we focus on material handling systems but we understand that your lean journey requires other supplies. This is why we suggest Add-on products here and a list of lean product suppliers.
No, we only sell 8 foot pipes to save on shipping costs. However, we can have custom colors and lengths made for orders over 1728 pipes. There is a lead time of 10 weeks. Please contact your project manager for more information.
We are open to suggestions and to add new parts to our catalogue. We would like to review your suggestion before coming to a decision. Please send us a picture, description or sketch to email@example.com .
We offer the best value on the market for modular material handling system. Choosing our brand means significant savings at the end of the year. We also ship your order next business day, we have extended hours to ensure the best customer service possible and we are 20 to 50% less expensive than other material handling systems. Read more about the benefits of Flexpipe by going to the Why Flexpipe page.
Flexpipe products are compatible with 1″ (28mm) tube and joint competitors. Your project manager or our customer service can help you more with compatibility questions and crossover information.
We offer around 130 different components. Some components are not kept in stock while others are created for the yearly catalog.
Go to the Flexpipe photo gallery to view 100s of pictures.
It really depends on the type of structure you assemble and how frequently it’s used. For example carts frequently pushed or racks used in an area with vibrations may require preventive maintenance every year for bolts/nuts and casters. Stationary shelving or flow racks require no maintenance. All modular parts are easy and fast to replace.
We offer different starter kit formats according to what you are planning to build. A starter kit is a bundle of the most common parts. It comes with 6 to 8 step by step assembly plans to help for your first assemblies.
We suggest you read our Getting Started page for all the info. A Starter kit is generally a good way to play around with material. We also suggest you send us a sketch of the first project you want to assemble to get our advice.
Take advantage of the modular system when you are putting it together internally. Read about The 8 most likely people to build Material Handling systems for help. For large projects contact us to get more information.
This varies with the type of structure being assembled, its size and the experience of the assembler. In most cases, a structure can be assembled in 1 to 5 hours but can exceed 15 hours for very complicated structures. Like most things, experience leads to proficiency.
Change resistance is very common in the industry and with the Flexpipe system. Workers or engineers might think it’s not strong enough or necessary. We suggest involving key employees on the design of a simple project with high impact to showcase production benefits, simplicity and rigidity.
It is always a challenge with people who have never seen the product in action and reaped the benefits. This is why study cases have been documented and can be helpful. If you wish to visit a facility which uses material please contact your project manager for referral. We also suggest working with us on an easy and high impact project to showcase the system’s benefits.
If you want to compare a specific structure send a photo or sketch with dimension to your project manager. If you want to integrate a complete modular system throughout the factory within the next few years you should budget 600USD per workshop operator.
We have clients taking apart and reassembling Flexpipe structures every year to accommodate product change. They confirmed that tubes are re-used an average of 6 times before going to metal recycling. The metal joints lifespan varies according to part # from 2 to 12 times. The bolts and nuts (M-6) can be reused up to 4 times and casters really depend on the frequency of use.
Yes, as a former welding factory, we can confirm with product comparison that Flexpipe will be 30 to 90% less expensive than a custom made welded and painted structure.
The strength of your Flexpipe structure depends on the design, the components selected and the quality of assembly. Well-designed structures can support up to 2000lbs. If you need help determining the load capacity please visit our Technical Data Section.
It’s cold-rolled steel covered in plastic. When put together, structures which gain strength. The strength of your Flexpipe structure depends on the design, the components selected and the quality of assembly. Well-designed structures can support up to 2000lbs. If you need help determining the load capacity please visit our Technical Data Section.
No, the tube is not flexible, however the system is flexible by giving you the opportunity to assemble, disassemble and easily change your existing structures.
It’s mainly made of steel. Our tubes are made of 19ga cold-rolled steel coated in a polymer plastic. The high density plastic jacket serves as grip and pipe protection. The connectors and accessories are also primarily made of steel.
Flexpipe enables Lean principles to be readily implemented. Our customers choose Flexpipe for its flexibility, simple assembly and reusability parts and reusability. Customers use our system to optimize their work environment and improve their company’s performance. Often, a modular structure can be implemented the same day the request has been made by the operator. If changes are required, the Flexpipe system provides the flexibility for adjustments or reconfigurations.
We have tested other brands and we can proudly say that we are among the top in North America. Our tube and joint steel gage is among the highest in the industry. Our E-coating and plastic coatings are durable and our quality control ensures production stability. See technical data for more information.
Our business model is lean and web-based therefore, we avoid middleman companies within our supply chain and with our clients. We continue to optimise the automatic product stamping line while ensuring quality is not compromised.
Yes, our parts are compatible with most major players in this industry however, are less expensive, provide a better service as well as faster shipping.
Parts are being fabricated at different locations such as the USA, Korea, China, Canada and Germany.
Our core values are what drive us on a daily basis. We are an honest, reliable team committed to client satisfaction. We think this website shows our information and price transparency like no other North American material handling supplier. Read more about why you should do business with Flexpipe.
Since 2005 we have been in the material handling business. Read more about our history by visiting About Us.
We have an office and distribution center in Memphis, Tennessee USA. Our Production headquarters including our warehouse is located in Montreal (Farnham), Quebec, Canada. There is also a sales office in Toronto, Ontario, Canada.
No, we are not experts in this field therefore we have partnered with approved Lean Consultants who can better assist you in this area.
Yes, please refer to the training section for fees, dates and training guidelines.
Yes, you can go to the How to build section. We offer off-site training and on-site training only with a reservation. Contact us to schedule an appointment.
Project managers are technical representatives associated to your account. They can help with technical questions,give structural design advices, getting started with us and answer training questions.
Yes, contact the project manager in your area to arrange an appointment.
You can find the project manager in your area on the contact us page. Do not hesitate to call them directly on their cell phone, email or contact them via Linkedin.
No, however, we can help you select the right components and quantity required according to your needs. Please contact the project manager in your area.
No, we have offered this service in the past however we have learned that there is no economical advantage, the risk of error is high and we only sell 8’ pipes to reduce shipping.
Yes we do, this includes the Bill of Material which clearly outlines all the parts necessary to complete the structure. We provide this service at a rate of $60 per hour. However, with the purchase of any Starter Kit, we offer 3 hours of FREE design.
Yes, we do offer this service for large project assembly such as assembly line additions or kaizen blitzes. Contact your project manager to know more.
We sell more than just bulk parts, we also offer structure design, assembly training, design training as well as large order assembly.
Please double check and contact customer service at 855-406-0253 and we will send you the missing parts.
Contact customer service at 855-406-0253 during business hours and take pictures of the damages. Flexpipe will claim the damage to the shipping company and will send replacement parts to you.
If there is a back order, the average waiting time is 1 to 4 weeks depending if parts are available in our other warehouse or if parts are waiting to be produced. Please contact customer service to know more on a particular order.
We try to avoid backorders as much as possible. If there is a backorder, we will notify you and ship every part in stock. We will then notify you when the balance of your order will be ready and no additional shipping charge will be applied. You can also track back orders online when signing in to your account.
We tend to limit our part catalogue but we make sure we have enough in stock. You can go to our online store to view the quantity of each item we currently have in stock. If the quantity is too low contact customer service for a potential shipment from another warehouse.
No, we do not ship outside North America but we can arrange shipping for orders over 10 000 USD if you wish to enquire about intercontinental shipping please contact customer service.
Yes, but we do not have warehousing in Mexico. Orders will be shipped from our Memphis, TN warehouse.
Fill your online cart and obtain a shipping price according to weight and zip code. To learn more about shipping please visit our Shipping Page.
It depends on the parts you order, below are the approximate size criteria:
Orders below 150lbs without pipe/roller track/decking: 1 to 4 boxes of 12’’ X 8’’ X 6’’ (h) shipped by courier
Orders below 150lbs with pipe/roller track/decking: 1 to 4 bundles or boxes of 98’’ X 5’’ X 5’’ (h) shipped by courier
Orders above 150lbs without pipe/roller track/decking: 1 pallet of 48’’ X 48’’ X 30’’ (h) shipped by LTL freight.
Orders above 150lbs with pipe/roller track/decking: 1 to 2 pallets of 48’’ X 96’’ X 30’’ (h) shipped by LTL freight.
You can get all the information about Shipping by visiting our Shipping Page.
Bulk orders shipping to the United States are shipped from our warehouse in Memphis Tennessee, USA.
Bulk orders shipping to Canada are shipped from our warehouse in Farnham, Quebec, Canada.
Orders placed before 4PM EST are shipped the next business day depending on transporter availability.
Yes, all Bulk orders can be canceled prior to shipment. After a Bulk order has been shipped we cannot stop or reroute the shipment. Once you receive the material please follow the return procedure stated on the Return Policy page.
Yes, we accept individual online orders with credit card. Note that there is always a charge of 25$ for orders under 100$. Other charges can be applied (ex: No dock fee or additional delivery attempt). Please review Terms & Conditions or contact customer service if you would like more information.
Yes, we do accept the return of unused pieces as long as the item is still sold by Flexpipe. 70% of the purchase price will be credited while 30% will be kept as a restocking fee.
Unless there is a mistake, the connectors are sent and billed as single units. They are not assembled as HJ kits.
For example, an HJ-1 will be billed as 2 x H-1 & 1 x M6-25B and 1 x M6-N. The total bill will match these pieces.
No, all connectors come disassembled into individual components. They are sold as joint sets to facilitate the purchasing process. By doing this, we allow our customer to choose each individual part as well as having the option to choose all the parts needed in one click.
Yes, you can pay with Visa or Mastercard through our Website or by contacting a customer service agent.
Once your completed Account Opening Form has been received, a customer service agent will contact your accounts payable department to confirm payment terms and enquire about your chosen payment method. Then, your account is officially open and you may begin placing orders. If you wish to place an order and after open an account the order will be pending until the account opening is completed.
Please fill out our Account Opening Form. Once the form received, a customer service agent will contact your accounts payable department to confirm payment terms and enquire about your chosen payment method. You also can contact our customer care service at firstname.lastname@example.org. Please note, only companies and government organizations are allowed to open an account.
There are 2 ways to order Flexpipe. The easiest way is through our Online Store. You can also order by contacting our customer service representatives at email@example.com . We accept Credit card payments (Mastercard and Visa) as well as Purchase Orders from customers who have a Flexpipe Account. For more information about Flexpipe Accounts and how you can open one please check out the question: How do I open a Flexpipe Account.
Yes a one-year limited warranty, to be free from defects in materials and workmanship under normal consumer use. This warranty begins when the product is shipped from our warehouse. Our sole obligation under this warranty is to repair or replace any defective components which are returned to us or otherwise demonstrated to our satisfaction to be not as warranted. If the product is no longer available, replacement may be made with a similar product of equal or greater value. The customer is responsible for shipping defective materials back to Flexpipe and Flexpipe will pay the cost of delivering replacement parts. Flexpipe will not be responsible for any labor costs incurred by customer.
Yes, we do offer a discount on full box products. You can find this on our Online Store.
No, you are not required to buy more than you need. However, we do offer a discount on full box products. You can find this on our Online Store.
No, you are not required to buy more than you need. However, orders under $100 are subject to a $25 preparation fee.
You can download our product catalog here. You can also check out all of our products in our Online Store.
You can go to our Online Store. You can also download our product catalog/price list. Here.
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