Answers to your frequently asked questions
The help center can be used to answer most of your questions about Flexpipe’s material handling system.
Yes, log in to your account and go to order history. You can also call or chat with a customer service representative.
Please double check and contact customer service at 855-406-0253 and we will send you the missing parts.
- Any shipping errors or damages must be reported to Flexpipe customer service within 48 hours of delivery.
- Contact customer service at 855-406-0253 during business hours and take pictures of the damages.
- The shipped package should be visually inspected before signing the freight bill.
- If the package is damaged, note any damage on the freight bill so a claim can be entered with the carrier.
- If shipping is prepaid and charged, Flexpipe will cover the cost and will send the replacement part.
- If shipping is COD, customers must pay the shipping fees and order the replacement part from Flexpipe.
If there is a back order, the average waiting time is 1 to 4 weeks depending if parts are available in our other warehouse or if parts are waiting to be produced. Please contact customer service to know more on a particular order.
We try to avoid backorders as much as possible. If there is a backorder, we will notify you and ship every part in stock. We will then notify you when the balance of your order will be ready and no additional shipping charge will be applied. You can also track back orders online when signing in to your account.
We tend to limit our part catalogue but we make sure we have enough in stock. You can go to our online store to view the quantity of each item we currently have in stock. If the quantity is too low contact customer service for a potential shipment from another warehouse.
No, we do not ship outside North America but we can arrange shipping for orders over 10 000 USD if you wish to enquire about intercontinental shipping please contact customer service.
Yes, but we do not have warehousing in Mexico. Orders will be shipped from our Memphis, TN warehouse.
Fill your online cart and obtain a shipping price according to weight and zip code. To learn more about shipping please visit our Shipping Page.
It depends on the parts you order, below are the approximate size criteria:
Orders below 150lbs without pipe/roller track/decking: 1 to 4 boxes of 12’’ X 8’’ X 6’’ (h) shipped by courier
Orders below 150lbs with pipe/roller track/decking: 1 to 4 bundles or boxes of 98’’ X 5’’ X 5’’ (h) shipped by courier
Orders above 150lbs without pipe/roller track/decking: 1 pallet of 48’’ X 48’’ X 30’’ (h) shipped by LTL freight.
Orders above 150lbs with pipe/roller track/decking: 1 to 2 pallets of 48’’ X 96’’ X 30’’ (h) shipped by LTL freight.
You can get all the information about Shipping by visiting our Shipping Page.
