Answers to your frequently asked questions

Yes, all  Bulk orders can be canceled prior to shipment.  After a Bulk order has been shipped we cannot stop or reroute the shipment.  Once you receive the material please follow the return procedure stated on the Return Policy page.

Yes, we accept individual online orders with credit card. Note that there is always a charge of 25$ for orders under 100$. Other charges can be applied (ex: No dock fee or additional delivery attempt). Please review Terms & Conditions or contact customer service if you would like more information.

Returns within 90 days

• Materials can be returned free of charge up to 90 days following the shipment date, providing that the material is in good resale condition. Return shipping fees shall be at the customer’s expense. The credit will be issued once the material has been received and inspected.
• Please contact Customer Service for a return authorization. Please note that Flexpipe will not issue a refund on returned products which sustain shipping damage and/or show signs of having been used by the customer.

Returns over 90 days

• Materials can be returned, but the customer will incur a fee representing 25% of the purchase price value, as long as the exact parts are still available for sale and that the goods are in good resale condition. Return shipping fees shall be at the customer’s expense. The credit will be issued once the material has been received and inspected.
• Please contact Customer Service for a return authorization. Please note that Flexpipe will not issue a refund on returned products which sustain shipping damage and/or show signs of having been used by the customer.
• Flexpipe reserves the right at all times to refuse a material return request. Returns exceeding a value over $2000 must be approved by the Director of Sales.

Unless there is a mistake, the connectors are sent and billed as single units.  They are not assembled as HJ kits.

For example, an HJ-1 will be billed as 2 x H-1 & 1 x M6-25B and 1 x M6-N.  The total bill will match these pieces.

No, all connectors come disassembled into individual components. They are sold as joint sets to facilitate the purchasing process. By doing this, we allow our customer to choose each individual part as well as having the option to choose all the parts needed in one click.

Yes, you can pay with Visa or Mastercard through our Website or by contacting a customer service agent.

Open an account on our website takes less than a minute. Not sure how to proceed? Watch our short video How to open an account.

Once your completed Account Opening Form have been received, you are now ready to place online orders. If you choose to open an account with net 30 days credit terms, our customer service agent will contact your accounts payable department to confirm payment terms and enquire about your chosen payment method.

For payment with net 30 days credit terms, we accept cheques and EFT (electronic funds transfer). Please, remit your payments to the following address: 33 Racine, Farnham (Qc) Canada J2N 3A3 (headquarter). For more information on payment procedures, please contact ar@flexpipeinc.com

Please fill in our Account Opening Form. Open an account on our website takes less than a minute. Not sure how to proceed? Watch our short video How to open an account.

If you choose to open an account with net 30 days credit terms, our customer service agent will contact your accounts payable department to confirm payment terms and enquire about your chosen payment method. You also can contact our customer care service at order@flexpipeinc.com. Please note, only companies and government organizations are allowed to open an account.

For payment with net 30 days credit terms, we accept cheques and EFT (electronic funds transfer). Please, remit your payments to the following address: 33 Racine, Farnham (Qc) Canada J2N 3A3 (headquarter). For more information on payment procedures, please contact ar@flexpipeinc.com

There are 2 ways to order Flexpipe. The easiest way is through our Online Store. You can also order by contacting our customer service representatives at order@flexpipeinc.com . We accept Credit card payments (Mastercard and Visa) as well as Purchase Orders from customers who have a Flexpipe Account. For more information about Flexpipe Accounts and how you can open one please check out the question: How do I open a Flexpipe Account.
 
Watch our videos on the different process to open an account on the website and order online.