Returns & Refunds

Return Guidelines 

(Effective 9/12/2023) 

 All returns are at the discretion of FLEXPIPE and must be reviewed and authorized for approval. Please contact Customer Service to begin the Return Approval process. 

1. Returns/credits are valid for standard/stock product up to 60 days after the date of delivery. All shipments must be signed for at time of delivery to be considered eligible for credit. Eligible products may be returned within 60 days after receipt of order. Eligible returns will be subject to a restocking fee. Freight on return will be paid by customer. Returns will not be accepted after 60 days from the date of receiving the product. All products MUST be in a resaleable condition to receive credit. Products with machining or cuts are not eligible for return.

2. The following products are returnable and eligible for credit (Valid up to 60 days after the date of delivery). Products must be in a resaleable condition:

• Stock parts (with no machining or cuts)
• Full sheet panels (with no machining or cuts) 
• Full length, stocked pipes and Roller tracks (with no machining or cuts)

3. Eligible returns will incur the following restocking fees:

• Stock Parts 15% of purchase price (not including freight) 
• Full Sheet Panel 20% of purchase price (not including freight) 
• Full Length, Stocked Pipes and Roller tracks 20% of purchase price (not including freight)

4. The following products are non-returnable and ineligible for credit:

• Machined panels, pipes and Roller tracks, including cut to length pipes 
• Products purchased that are not in the Flexpipe catalog (Non-Standard) 
• Damaged material (orders damaged by freight will be assessed) 
• Custom/non-stock anodized products and extrusions (-Black-FB) 
• Builds or Value-Added Services 
• Packaging and Machining Services

Process of Return 

1. Call 1-855-406-0253 or live chat with FLEXPIPE Customer Service Department to receive an RGA (Return Goods Authorization).

2. FLEXPIPE will provide an RGA number and requests that the shipment be sent to our FLEXPIPE facility at Farnham, QC, J2N3A3. If the items returned are due to a FLEXPIPE error, a prepaid shipping label will be emailed to you Nfor your use. 

3. Place parts & pieces in original packaging or, if original packaging is unavailable, package according to the RGA repackaging guidelines. 

4. Write your provided RGA # on your shipping label. 

5. Ship your package to FLEXPIPE. Reminder that your package must be shipped within 15 days from the date that the Returned Goods Authorization was issued. 

6. Returned parts & pieces will be inspected and accounted for upon return. 

7. A FLEXPIPE representative will contact you regarding any questions or concerns with your returned product. 

8. Determined credit will be applied to original payment method and/or exchange of product will be handled accordingly.

Special Considerations 

• Parts & pieces that have been used are not eligible for refund.
• Parts & pieces will be counted upon return before credit is applied.
• If you purchase your order through a distributor, you must return your order through the distributor.

Proof of Purchase 

• Please include the original receipt with your return. A receipt is required in order to exchange parts and pieces or receive credit back to the original payment method. Credits will be applied to the original credit card used for the returned order.