Terms & Conditions

These terms and conditions apply to the viewing, purchasing, and sale of products through the website www.flexpipeinc.com, by phone, email, or in any other ways. By dealing with Flexpipe, placing an order, or completing a purchase, you agree to be bound by and accept these terms and conditions.

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Limitations of Liability

  • Flexpipe will not be liable for any indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory, including, but not limited to, loss of profits, loss of business, or other economic damages.
  • The aggregate liability of Flexpipe shall not exceed the purchase price paid for any products purchased through this site, or if no such products were purchased.


  • All information regarding pricing, products, and services is subject to change. Flexpipe strives to maintain the lowest prices possible, but Flexpipe reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, discontinuation, unavailability, and errors in advertisements.
  • Prices listed are net and do not include shipping charges, handling fees, taxes and/or duties, or special crating requirements for export shipment. ¬†All orders under $100.00 may be subject to a $25.00 handling fee.

Payment Terms

  • For customers with established Flexpipe credit, payment terms are net 30 days from the date of invoice.
  • Flexpipe remains the owner of the material until paid in full.


  • Any shipping errors or claims must be reported to customer service within 48 hours of delivery
  • Additional delivery attempts or address corrections will incur additional charges of $75
  • No dock access and waiting to unload will incur additional charges to be determined
  • Homes, schools and other deliveries in public organizations might incur additional charges.
  • Orders between 1 and 4 sheets of decking might be subject to different shipping prices.

Shipping Errors & Damages

  • The shipped package should be visually inspected before signing freight bill. If the package is damaged, note any damage on the freight bill so a claim can be entered with the carrier.
  • Any shipping errors or damages must be reported to Flexpipe customer service within 48 hours of delivery.
  • If freight is prepaid and charged, Flexpipe will take care of the claim and will send the replacement part.
  • If freight is COD, customers must take care of the claim and order the replacement part fromFlexpipe.


  • If for any reason, you are dissatisfied with a purchase you made from Flexpipe, you may return the merchandise within 30 days. Please contact customer service for authorization.
  • Customers will be responsible for shipping charges on returns. Products damaged in the return process and or used by the customer will not be credited by Flexpipe.
  • All returns, other than factory defects or shipping damaged goods, are subject to a restocking fee of 25% of the original price. Credit will only be granted after verification of shipment damages and quantity used before return.


  • Flexpipe components are guaranteed for a period of one year after the shipment date.
  • Structures designed and built by Flexpipe are guaranteed for a period of one year after the shipment date.
  • Our sole obligation under this warranty is to repair or replace any defective components which are returned to us or otherwise demonstrated to our satisfaction to be not as warranted.
  • Flexpipe will not be responsible for any labor costs incurred by customers. All warranties are void if any product is not used in accordance with product instructions or, in case of commercial or industrial use, subjected to misuse, abuse, or neglect by the user.
  • Structures assembled by the customer are not guaranteed.

Website Use & Copyright

  • None of the Site materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, linked, or transmitted in any form including but not limited to electronic or photocopying for purposes of making a profit without prior written permission of Flexpipe.
  • Any materials you may submit as application ideas, pictures, tips, or new product suggestions, or in connection with contests or awards, including but not limited to text and photos, shall become the sole property of Flexpipe without compensation and will not be returned.
  • Flexpipe respects the intellectual property of others. If you believe that your work has been used on our Site in a way that constitutes copyright infringement, please send us an email at info@flexpipeinc.com.

Promotional Codes

  • One promotional code per online order can only be used.
  • Promotional codes are applicable for online orders only, unless stated otherwise.
  • Not applicable to project fabrication.
  • Not applicable on previous orders.
  • See with Flexpipe for the expiration date of the current promotional code.
  • For questions or any further information, please contact info@flexpipeinc.com.
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