Terms & Conditions

These terms and conditions apply to the viewing, purchasing, and sale of products through the www.flexpipeinc.com website, by phone, email, or in any other way. By dealing with Flexpipe, placing an order, or completing a purchase, you agree to be bound by and accept these terms and conditions.

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Limitations of Liability

  • Flexpipe will not be liable for any indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory, including, but not limited to, loss of profits, loss of business, or other economic damages.
  • The aggregate liability of Flexpipe shall not exceed the purchase price paid for any products purchased through this site, or if no such products were purchased.

Pricing

  • All information regarding pricing, products, and services is subject to change. Flexpipe strives to maintain the lowest prices possible, but Flexpipe reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, discontinuation, unavailability, and errors in advertisements.
  • Prices listed are net and do not include shipping charges, handling fees, taxes and/or duties, or special crating requirements for export shipment. All orders under $100.00 may be subject to a $25.00 handling fee.

Payment Terms

  • For customers with established Flexpipe credit, payment terms are net 30 days from the date of the invoice.
  • Flexpipe remains the owner of the material until paid in full.

Shipping

  • Any shipping errors or claims must be reported to customer service within 48 hours of delivery.
  • Additional delivery attempts or address corrections will incur additional charges of $75.00.
  • No dock access and waiting to unload will incur additional charges to be determined.
  • Homes, schools and other deliveries in public organizations might incur additional charges.
  • Orders between one and four sheets of decking might be subject to different shipping prices.

Shipping Errors & Damages

  • The shipped package should be visually inspected before signing the freight bill. If the package is damaged, note any damage on the freight bill so a claim can be entered with the carrier.
  • Any shipping errors or damages must be reported to Flexpipe customer service within 48 hours of delivery.
  • If shipping is prepaid and charged, Flexpipe will cover the cost and will send the replacement part.
  • If shipping is COD, customers must pay the shipping fees and order the replacement part from Flexpipe.

Returns within 90 days

  • Materials can be returned free of charge up to 90 days following the shipment date, providing that the material is in good resale condition. Return shipping fees shall be at the customer’s expense. The credit will be issued once the material has been received and inspected.
  • Please contact Customer Service for a return authorization. Please note that Flexpipe will not issue a refund on returned products which sustain shipping damage and/or show signs of having been used by the customer.

Returns over 90 days

  • Materials can be returned, but the customer will incur a fee representing 25% of the purchase price value, as long as the exact parts are still available for sale and that the goods are in good resale condition. Return shipping fees shall be at the customer’s expense. The credit will be issued once the material has been received and inspected.
  • Please contact Customer Service for a return authorization. Please note that Flexpipe will not issue a refund on returned products which sustain shipping damage and/or show signs of having been used by the customer.
  • Flexpipe reserves the right at all times to refuse a material return request. Returns exceeding a value over $2000 must be approved by the Director of Sales.

Warranties

  • Flexpipe components are guaranteed for a period of one year after the shipment date.
  • Structures designed and built by Flexpipe are guaranteed for a period of one year after the shipment date.
  • Our sole obligation under this warranty is to repair or replace any defective components which are returned to us or otherwise demonstrated to our satisfaction not to be as warranted.
  • Flexpipe will not be responsible for any labor costs incurred by customers. All warranties are void if any product is not used in accordance with product instructions or, in case of commercial or industrial use, subjected to misuse, abuse, or neglect by the user.
  • Structures assembled by the customer are not guaranteed.

Website Use & Copyright

  • None of the site materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, linked, or transmitted in any form including, but not limited to, electronic or photocopying for purposes of making a profit without prior written permission of Flexpipe.
  • Any materials you may submit as application ideas, pictures, tips, or new product suggestions, or in connection with contests or awards, including, but not limited to, text and photos, shall become the sole property of Flexpipe without compensation and will not be returned.
  • Flexpipe respects the intellectual property of others. If you believe that your work has been used on our site in a way that constitutes copyright infringement, please send us an email at order@flexpipeinc.com.

Promotional Codes

  • Limit of one promotional code per online order.
  • Limit of one promotional code per company.
  • Promotional codes are applicable for online orders only unless stated otherwise.
  • Not applicable to fabrication projects.
  • Not applicable to previous orders.
  • Contact Flexpipe customer service to verify the expiration date of the current promotional code.
  • For questions or any further information, please contact order@flexpipeinc.com.
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1355, Magenta E, Farnham (Qc) J2N 1C4
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